AT&T resets millions of customers’ passcodes after account info was leaked on the dark web

AT&T resets millions of customers’ passcodes after account info was leaked on the dark web

AT&T says 7.6 million current customers were affected by a recent leak in which sensitive data was released on the dark web, along with 65.4 million former account holders. TechCrunch first reported on Saturday morning that the company has reset the passcodes of all affected active accounts, and AT&T confirmed the move in an update published on its support page. The data set, which AT&T says “appears to be from 2019 or earlier,” includes names, home addresses, phone numbers, dates of birth and Social Security numbers, according to TechCrunch.

TechCrunch reports that it alerted AT&T about the potential for the leaked data to be used to access customers accounts on Monday, after a security researcher discovered that the records included easily decipherable encrypted passcodes. AT&T has since said that it’s launched an investigation into the issue, but so far “does not have evidence of unauthorized access to its systems resulting in exfiltration of the data set.” The data appeared on the dark web about two weeks ago, according to AT&T.

It comes three years after a hacker known as ShinyHunters claimed in 2021 that they’d obtained the account data of 73 million AT&T customers. AT&T at the time told BleepingComputer that it had not suffered a breach and that samples of information shared by the hacker online did “not appear to have come from our systems.” The company now says that “it is not yet known whether the data in those fields originated from AT&T or one of its vendors.”

AT&T says it is working with cybersecurity experts and will reach out to both current and former account holders who have been affected by the leak. The company also says it will offer credit monitoring to those customers “where applicable.”

This article originally appeared on Engadget at

By John Routledge

Founder and owner of - I'm an avid tech junkie, a lover of new gadgets and home automation. You will often find me reading, writing, and learning about new technologies. I've been featured in many leading technology magazines where I've written about my favorite topics.