Fixed: Netflix Keeps Crashing Issue: A Step-by-step Guide

Netflix is playing on the laptop

Ever found yourself in the middle of a gripping Netflix binge when suddenly, the screen goes blank? It’s frustrating when Netflix keeps crashing, isn’t it? You’re not alone. This is a common issue experienced by many users.

In the digital age, streaming platforms like Netflix have become our go-to for entertainment. So when they don’t work as expected, it’s more than just an inconvenience. But don’t worry, we’ve got your back.

We’re here to shed light on why Netflix might be crashing and how you can get back to your favorite shows without a hitch. Let’s get those streaming issues sorted out, shall we?

Possible causes of Netflix crashes

we know that problems with Netflix can be infernally irritating. As we proceed further, you’ll uncover various reasons behind Netflix crashing and guidance on steps you can take to resume smooth streaming.

The very first cause that can bring your Netflix binging to a halt is internet connectivity issues. If your device can’t maintain a stable connection or the speed is too slow, it’s likely that you’ll face problems with Netflix.

Also, there can be issues with the device you’re using to stream Netflix. Be it your personal computer, smartphone, or smart TV, occasional device glitches can cause Netflix to crash. This includes outdated software or firmware, low storage or memory, or any other technical glitch with your device.

Similarly, obvious as it may sound, Netflix app problems could be another reason for the crashes. The app version might be outdated or corrupted, which can lead to performance issues. It’s crucial to ensure the app is up-to-date and reinstall if needed.

Last but not the least, another potential cause can be server issues. Problems at Netflix’s end can affect the streaming, causing it to crash and disrupt viewing. These are often temporary and resolve within a short while.

Here’s a quick rundown of the possible causes:

  1. Internet Connectivity Issues
  2. Device Glitches
  3. Netflix App Problems
  4. Netflix Server Issues

Each cause mentioned above could disrupt your favorite shows. Going forward, you’ll get step-by-step guidance on how to rectify these problems, ensuring a seamless Netflix experience. Keep reading to explore how to counteract these Netflix crash causes and regain your interrupted streaming session.

Checking your internet connection

Definitely, a poor or unstable internet connection may be the culprit behind your Netflix crash. It’s essential to understand that streaming services like Netflix require a sturdy and stable connection to deliver content without hiccups.

You may wonder what’s the optimal internet speed for Netflix. Well, Netflix recommends a minimum speed of 3 Mbps for standard definition and 5 Mbps for high definition. If you’re interested in Ultra HD content, you’ll need a whopping 25 Mbps. Thus, if your internet speed falls below these thresholds, disruptions may occur.

On the bright side, it’s fairly easy to check this. Many online tools allow you to perform a quick check of your internet speed. Run an internet speed test and compare your results with the Netflix requirements. You can use resources like or, specifically designed for Netflix.

Service Type Minimum Internet Speed
Standard Definition 3 Mbps
High Definition 5 Mbps
Ultra HD 25 Mbps

However, speed is not the only factor to keep an eye on. Watch out for high latency or packet loss as these can also inflict harm on your Netflix experience. A quick reboot of your router might solve these issues.

In case your connection is still shaky despite meeting the internet speed requirements, it’s time to investigate further. You can consider changing your DNS settings or even contacting your service provider.

Remember, troubleshooting involves a process of elimination. If after checking your internet connection your Netflix continues to crash, don’t fret. Let’s move on and explore other potential causes together.

Clearing cache and cookies

Sometimes, the cause of Netflix crashing isn’t your internet connection but rather, lingering data in your device’s cache and cookies. You’re likely wondering what cache and cookies have to do with your favorite movie streaming platform.

Well, your device stores temporary data like page history and input information for easy access and re-use. Over time, these data piles up and might stall some apps like Netflix.

Look at it this way; just like a car engine needs constant oil changes for smooth running, your device needs regular cache and cookies clearing to perform optimally.

You might be asking, how do I clear my cache and cookies? It heavily depends on the device you’re using to stream Netflix. Yet, despite the differences, the basic steps to follow are similar across platforms.

For computer-based browsing (such as Chrome, Firefox, and Safari), these are your steps:

  1. Open your browser settings. 2. Navigate towards the section on Privacy, History, or Browser Data. 3. Choose clear browsing data, cache, or cookies and comply with prompt actions.

On mobile devices (iPhone, Android), the process is slightly different. Here’s how:

  1. Navigate your way to the settings menu.
  2. Look for Safari or Browser settings (iOS) or Application settings (Android).
  3. Find the section that allows you to clear your cache and cookies.

For those using Smart TVs or streaming devices, the way to clear cache and cookies varies greatly. Consult your device’s user manual for specific instructions.

After clearing your cache and cookies, you should try accessing Netflix again. In many cases, just these simple steps could help you get back to the chilling part of Netflix and Chill.

Seeing that we’ve successfully tidied up your device, let’s search into the possibility of server issues causing your Netflix to crash. Remember, the detective work isn’t over till you’ve successfully resolved the problem.

Update Netflix app or browser

Unexpected Netflix crashes can often be traced to out-of-date software components. Navigating digital waters is smoother with an updated app or browser. Thanks to routine improvements in technology, updates frequently provide a remedy for glitches.

If you’re using a streaming device or a smart TV, consider updating your Netflix app. A new version often incorporates bug fixes and enhances overall performance.

In some cases, it’s as straightforward as going to the app’s settings, selecting ‘Updates’ or ‘App Updates’, and hitting ‘Download’ if an update is available. However, the process can vary between devices so consult your device’s user manual if necessary.

In a similar vein, an outdated browser may lead to unexplained Netflix crashes. If you’re streaming Netflix via a web browser, think about keeping your browser updated. Not sure how to update your browser? Here’s a quick guide:

  • Safari: Click on the Apple menu, then ‘App Store’, and finally ‘Updates’.
  • Chrome: Open the ‘Chrome’ menu, choose ‘Help’, then ‘About Google Chrome’ and follow the prompts to update.
  • Firefox: Open the ‘menu’, select ‘Help’, then ‘About Firefox’ and follow any instructions to update.
  • Edge: This browser auto-updates. To verify, select ‘…’ at the upper-right corner, choose ‘Help and feedback’, then ‘About Microsoft Edge’.

Updating your app or browser can also improve your device’s overall performance, leading to an enhanced streaming experience. There’s more to explore, however, if Netflix keeps crashing despite updating your app or browser. Among other factors; server issues, high latency, or even packet loss could be causing the frustrating downtime.

IMPORTANT: Always ensure that your device’s software and the Netflix app are up to date to avoid possible crashes.

Disable VPN or proxy

How to Disable VPN

Most VPNs are easy to turn off. Here’s how:

  • First, locate the VPN app on your device.
  • Open it.
  • There should be a button to disconnect or turn off. Remember, the steps may vary based on the VPN service you’re using.

How to Disable Proxy

For proxy settings:

  • For Windows, navigate to your internet settings. Then, look for the “Connections” tab and click on “LAN Settings”. If the “Proxy Server” checkbox is ticked, untick it.
  • For MacOS, go to “System Preferences”, then “Network”. Click on “Advanced” and then the “Proxies” tab. If any boxes are ticked, untick them.

Hence, disabling VPNs or proxies is a crucial troubleshooting step for preventing Netflix crashes. Take the initiative and try it out right now. You may see a considerable improvement. But don’t stop here. If Netflix still keeps crashing there’s more to explore. Continue heading forth and discovering more ways to fix the issue.

Contacting Netflix support

  • Go to the Netflix Help Center page. * Select the issue that best matches what you’re experiencing. If you can’t find a related topic, input a short description of your issue in the search box.

    This will prompt related support articles or the option to chat with support. The customer service line is another effective way to contact Netflix. Just call their toll-free number.

    You’ll need to provide your account details and describe your issue. Typically, they are able to resolve most issues right away or escalate the matter for quicker resolution. Now, before you reach out, arm yourself with as much detail as possible.

    Prepare to describe what exactly is happening, which device you are using, and if you have attempted any troubleshooting steps. This information will enable the customer service rep to help you more efficiently.

    So, if your Netflix keeps crashing, remember support is just a few clicks or a phone call away. They are ready and capable of getting you back to your favorite shows in no time.

    So don’t let the buffering or crashing ruin your Netflix experience. Reach out to Netflix support if you can’t find a fix yourself.

Frequently Asked Questions

1. Why does Netflix keep crashing?

There could be various reasons such as internet connectivity issues, device glitches, problems with the Netflix app, and server issues. Outdated software components can also often cause unexpected crashes.

2. How can internet connectivity issues affect Netflix’s performance?

A stable internet connection is essential for Netflix streaming. Issues like high latency or packet loss can cause streaming problems or crashes. The article recommends checking your internet speeds and offers guidance for troubleshooting.

3. How can I fix these Netflix crashes?

Try additional troubleshooting steps like rebooting your router, changing DNS settings, clearing cache and cookies, updating your Netflix app or browser, and disabling VPNs or proxies.

4. How do I clear the cache and cookies for Netflix?

The article provides step-by-step instructions for clearing cache and cookies for different devices, which can help resolve Netflix crashing issues.

5. I’ve tried everything, but Netflix continues to crash. What should I do?

When all solutions fail, the article suggests contacting Netflix support. You can reach them through the Help Center page or their toll-free number. Remember to provide comprehensive detail about the issue and your attempted solutions.

Summary of Fixing the Netflix Crashing Issue

So, you’ve now got the scoop on why Netflix might be crashing and how to fix it. Remember, it’s crucial to maintain a robust internet connection and keep your Netflix app or browser updated.

Don’t forget about clearing cache and cookies on your devices, as this can often solve the problem. If these steps don’t work, it might be time to reach out to Netflix support. They’re there to assist, so don’t hesitate to provide them with all the details they need to help you.

Now that you’re armed with this knowledge, you’re well on your way to uninterrupted streaming. Enjoy your favorite shows and movies without the pesky crashes. Happy Netflixing!

By David Ryckman

David Ryckman is a contributor to Technoshia and other publishers such as Entrepreneur, Forbes and Engadget. You can find bylines on a multitude of technology publishers.