Where Is the Serial Numbers on the LifeProof Case?

Lifeproof case on an iPhone outdoors.

Last updated on January 17th, 2024

You’ve invested in a high-quality phone, and naturally, you want the best protection for it. That’s where LifeProof cases come into play. Known for their robust and versatile design, these cases are a top choice for safeguarding your device.

When it comes to understanding the specifics of your LifeProof case, like locating the serial number or navigating the warranty process, things might get a bit confusing.

What is a LifeProof Case?

LifeProof cases are more than just phone cases. They’re engineered to offer comprehensive protection for your electronic devices. These cases are crafted using a blend of advanced technologies to make your device dirt-proof, shock-proof, water-proof, and even snow-proof. Their unique design ensures that your phone is safe from everyday mishaps and adventures alike.

Where to Find the Device Serial Number?

Knowing the serial number of your device is crucial, especially for warranty and service purposes. Generally, you can find this number under the battery of your device. It’s usually labeled as SIM/ESN/IMEI/MEID, or MSN. This number is unique to your device and is essential for identifying it for various services.

Where to Find the LifeProof Serial Number?

Now, for your LifeProof case, the serial number is equally important, especially if you need to claim a warranty or require customer support. This number is usually found on a thin white slip located on the back side of your case. It consists of a 10-12 character code, unique to your specific case.

Do LifeProof Cases Come with a Warranty?

While LifeProof cases are built for durability, they do come with a warranty, albeit with some conditions. Not all LifeProof cases may be eligible for warranty claims. If yours is, you would need to process a return or exchange within 15 days of purchase. A crucial part of this process is having a copy of your receipt, though the company can provide one if you share your payment details.

How To Claim The Warranty Of The LifeProof Case?

To claim the warranty of your LifeProof case, you have two straightforward options. You can either fill out the warranty form available on their official website or use their helpline for personalized assistance. Note that a shipping and handling fee of $4.99 is required for processing your claim.

Can I Get A Replacement For A Damaged LifeProof Case?

LifeProof stands by the quality of their products. If you’ve bought your case from an authorized retailer and it’s still under warranty, you’re eligible for a replacement, even if the product is damaged. This policy underscores the brand’s commitment to customer satisfaction and product reliability.

What Can Be Done If My Phone Breaks In A LifeProof Case?

In the unfortunate event that your phone sustains damage while in a LifeProof case, you might be eligible for reimbursement. This, however, requires prior registration of your device with LifeProof and adherence to specific criteria and terms. The reimbursement amount will be based on the company’s depreciation schedule.


Why can’t people hear me with my LifeProof case?

Sometimes, a LifeProof case might obstruct the microphone, affecting voice clarity. A simple trick is to blow into the mic as if inflating a balloon. This can help dislodge any blockages and improve audio quality.

What is the warranty on a LifeProof case?

LifeProof provides a one-year warranty for their cases, counted from the original date of purchase. It’s important to note that this is not a lifetime warranty and the maximum coverage period is 12 months from the date of purchase.

Is the LifeProof Next Case waterproof?

No, the LifeProof Next case is not waterproof, which sets it apart from some other LifeProof models. If water resistance is a priority for you, it’s advisable to consider other options within the LifeProof range.

Do LifeProof cases work with wireless charging for iPhone 12?

LifeProof cases might not directly support wireless charging for the iPhone 12. However, they can be used with MagSafe chargers, which offer an alternative method for charging your device.

Does the LifeProof Wake case work with wireless charging?

Yes, the LifeProof Wake case is designed to be compatible with wireless charging. Its ultra-thin structure makes it convenient for users who prefer wireless charging methods.

What’s the difference between LifeProof FRE and Next?

The main distinction between the LifeProof FRE and Next models lies in their design features. The LifeProof Next offers a clear case and screen protector, which the FRE model lacks. Additionally, the Next model is not waterproof, unlike the FRE.


Knowing the specifics of your LifeProof case, from locating its serial number to navigating its warranty, is essential for maintaining the security and longevity of your device. LifeProof cases offer robust protection, but it’s important to be aware of the details of your specific model and its warranty coverage.

If you have any further questions or need additional information, feel free to reach out for assistance.

By John Routledge

Founder and owner of Technoshia.com - I'm an avid tech junkie, a lover of new gadgets and home automation. You will often find me reading, writing, and learning about new technologies. I've been featured in many leading technology magazines where I've written about my favorite topics.